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At Island Style Clothing we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase, need to change sizes or you would like to return for another reason, please see the information below. We are happy to accept exchanges and returns on eligible items within 30 days of purchase.
START MY RETURN
For Australian Customers, please begin your Return & Exchange process here:
CLICK HERE TO START YOUR RETURN / EXCHANGE
Please ensure return conditions are met, and that you include your returns form or packing slip in your return parcel, otherwise we will not be able to recognise your return.
Please note that we reserve the right to refuse any return (subject to our absolute discretion) if we feel any of these terms are not met.
RETURN CONDITIONS
We offer refunds and store credits subject to the following terms and conditions:
- The item(s) must be in its original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains, odours or that smell of perfume.
- The return/exchange is requested by clicking here within 30 days of the date your order was purchased.
SALE/CLEARANCE ITEMS
Final Sale and Clearance items are not eligible for Refunds or Exchanges. Please check individual Product Description to see what is Final Sale. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment.
FAULTY ITEMS
While we pride ourselves on ensuring our clothing is of a high standard, sometimes accidents happen. If you receive an item that is faulty, please email us at support@islandstyleclothing.com.au with supporting imagery so we can determine the appropriate next course of action. All items will be assessed upon the return and if deemed faulty by ISC a full refund will be issued or a replacement sent out to you with express shipping. Faulty items do not include those that have already been worn.
COST OF RETURNS
A fee of $10 will be applied for returns requesting a refund to cover the cost of shipping. FREE for customers wanting to return for an exchange or store credit.
RETURNS AND EXCHANGE TIMELINE
We try our hardest to turn your returns around as quickly as possible. Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.
INTERNATIONAL RETURNS
If you are located outside of Australia and are wanting to process a return, please contact us at aloha@islandstyleclothing.com.au for more information and details. Cost of postage for returns and exchanges for International order is at the cost of the customer.
REFUND POLICY
You refund will be completed when goods are retuned to our store. The balance of the goods you have return, minus the $10 fee, will be refunded to your original payment method. This may take between 3-10 business days, depending on the payment method of your original order.
